Freephone: 0800 420 777 | Outside NZ Phone: +64 3 441 0860 |

Frequently Asked QuestionsLocation

How close are you to the town centre?

We are only just a few minutes’ walk from the central downtown of Queenstown, and all its great shops, restaurants and bars. About 400m.

What is your cancellation policy?

If cancelled or modified 7 days prior to arrival date there will be no charge. If cancelled or modified within 7 days prior to arrival date 100% of the first nights’ accommodation will be charged. In the event of a no-show 100% of the total reservation will be charged. By booking a room at Coronation Lodge you accept these terms and conditions and authorize any penalties that you may incur. We do advise you consider travel insurance.  Please note that if you booked the discounted non-refundable rate then there are no modifications and no refunds for cancellations. 

Can we store our luggage?

Absolutely! Many of our guests that are visiting Queenstown are here to hike some of the fantastic walks in the region or spend some time away from Queenstown before returning again. We are more than happy to store any excess luggage you have free of charge, whether you are returning to stay with us or not.

Is there somewhere we store our ski/snowboard gear?Ski and Snowboard Locker

Our lodge has been designed to include a storage room which has individual ski lockers in it with one being allocated to each room. Each of these ski lockers has their own key so your gear can be safely locked away. During the winter months we also keep a heater on in this room to assist in drying our guests ski gear.

Do your rooms have lake views?

Unfortunately as we are located directly opposite the beautiful Queenstown gardens and their tall trees, we are unable to see any part of Lake Wakatipu from any of our rooms.

What is your smoking policy?

Our entire lodge including all rooms are completely smoke free. If you are a smoker we suggest you request a room with a balcony so you can easily access an outside area.

Do you have car parking?

We have an undercover car park with 7 spaces available to our guests on a first come first served basis. These cannot be reserved at all. As not all our guests travel by car this is usually sufficient however there is also plenty of free, convenient street parking around the lodge.

Do you accept group bookings?

We do not accept large group bookings. Group bookings are on limited to three rooms per booking. Our small lodge is best suited to free and independent travellers.

Breakfast Is breakfast included in the price?

We do not include breakfast in our room rates. We do however have a breakfast room where we serve breakfast daily for an additional cost. Prices range from $9 to $20 per person depending on your selection.

How do we get to the lodge from the airport?

There are several options. These do not need to be pre-booked. 

  • We have an arrangement with a local taxi firm ‘Green Cabs’ who can take you from Queenstown Airport to Coronation Lodge for a flat rate of $38 for a car or $40 for a van.

  • Another option is an Airport shuttle (Super Shuttle) which you can book on their website charge us an additional fee to book on your behalf - so the cheapest option is to book this online yourself, or you will incurr a extra booking fee. 

  • The last option is to hop on the local bus which departs every 15 minutes outside the airport terminal. The closest stop to Coronation Lodge is on Stanley Street outside Blue Peaks apartments. We are just a minutes’ walk downhill from there.

Cooking facilities in the rooms?

All rooms have their own fridges and tea & coffee making facilities. If you require cooking facilities then please select one of our Deluxe Kitchenette rooms when making your reservation. These rooms have their own private Kitchen facilities which include a stove top, microwave, toaster and all crockery, cutlery etc. required for cooking.
There is no communal cooking area for guest use in the lodge.

Do you have guest laundry facilities?Guest Laundry

Yes we do have a self-service guest laundry on site. We have a washing machine and a dryer available for guest use. The cost is $2 per load with laundry powder being available for $1. There is also a clothes line available outside as an alternative if you prefer you clothes to be air dried.

What if I have a special request?

Then please do tell us! We are more than happy to try and accommodate any special requests if we are informed prior to your arrival – just let us know what it is! We always try our very best to fulfil any requests from our guests however please note that due to our small size we cannot guarantee all requests.

We are a family/group of friends do you do 2 or 3 bedrooms apartments?

No unfortunately we do not offer apartment styled accommodation at Coronation Lodge. Our rooms are all Studio styled that are suitable for a maximum of 3 people. We do however have two rooms that are interconnecting, one of which is a Kitchenette room, which is suitable for a small group/family travelling together.

Are you close to the Ski fields and Ski Transport? 

Our lodge is approximately 20 minutes’ drive from Coronet Peak Ski field, 45 minutes’ drive from the Remarkables ski field and 1 hours’ drive from Cardrona Alpine Resort.
All ski fields provide shuttle buses with the two ski fields operated by NZ Ski, Coronet Peak and The Remarkables providing a pick up point outside the ‘Snow Centre’ on Duke Street just a short 5 minutes’ walk downhill from the lodge.
If you wish to go to Cardrona ski field pick up can be arranged from the Lodge. 

Can we book Activities with you? 

Absolutely! All our staff has experienced just about all the amazing Activities that Queenstown and its surrounding areas have to offer and therefore have fantastic first-hand knowledge to pass on. We want to make life easy for you with more time to enjoy your stay here in Queenstown therefore all activities can be booked at reception as a complementary service, with the costs of your chosen activity or excursion posted to your room account

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